Dear Customer,
in order to set up the procedures that will ensure regular supplies to your business, we kindly ask you to fill in the form on this page.
Thank you for your continued trust in our company and for your cooperation!
IMPORTANT INFORMATION ON DELIVERIES
Delivery Terms
We deliver goods either according to DAP Incoterms 2020 or FCA Incoterms 2020. In either cases we take care of exporting duty costs. Any import duty, cost and clearance fees must be taken care by you.
Please inform us if you have a trusted Customs Broker, providing us with contact name and details so that we may send them the relevant information and documents.
Should you require help or further information on this, do contact us by email as our team will be happy to help you.
Import Customs & Duties
Most of our products are eligible for Preferential Origin and these will not be subject to duty. For this reason we shall issue a “Long Term Declaration of Preferential Origin” for all goods supplied unless otherwise stated on invoice.
We are also obliged to state your EORI ID and contact details on our invoices: they will be used by the Forwarders to contact you for import customs clearance.
As mentioned previously, in case you have a Custom Agent, please provide us the Company name, contact email and telephone details so that we may add it to your file and have our Forwarder cooperate with them.
Please provide this information ASAP so that orders can be processed swiftly.
Packaging & fumigation
Our deliveries comply to the new requirements for packaging specifications relating to wood cases & pallets. For the latter fumigation is required to ensure that no parassites are getting a piggy bach ride. Without this compliance, goods may be stopped and either returned or forced to a fumigation treatment prior to their release. Obviously this is expensive and causes further delay in transit.
Transit time & Possible delays
There are still some slight delays of the transport services to and from the United Kingdom due to the customs procedures and, in some instances, to the added COVID-19 checks. If all the necessary steps progress fluidly, however, our delivery will generally reach you in just over a week from date of shipment.
We are grateful for any information or suggestion you may offer of if you wish to share with us problems encountered. We are committed to find solutions of mutual satisfaction that will reduce any inconvenience caused by the implementation of new procedures well above our heads.